Video answers
A customer sends a walkthrough. Instead of watching it three times, ask what you need to know and jump straight to the second it was said.
Each point links to the time in the recording. Click it and the video jumps there.
If the recording does not establish something, the answer says so and suggests what to ask the customer.
Transcription runs on your device. We keep the text and the timings, not the video.
The customer speaks Arabic, you ask in French. The answer is in your language with links to the original words.
Press the microphone while you watch and ask your question out loud.