Diamend by ReplyPronto
For creators, influencers, freelancers and businesses that live in their DMs. Diamend brings your messages together, understands what each person wants and tells you what to do first, so the brand deal, the unhappy customer and the booking never get lost under the likes.
Focus today, example
Collaboration offer for the summer campaign, budget 1,500 EUR, answer by Friday
Order arrived broken, wants a refund today
Asks if you speak at their event in May
Wants a price for a photo shoot for her shop
Example. Ranked by urgency, money mentioned, deadlines and waiting time. You see why each item is on top.
Instagram, Facebook, WhatsApp, LinkedIn, TikTok, email and your website side by side, sorted by what matters, not by app.
Who wants what, how urgent it is, money mentioned, deadlines stated. Nothing is invented: if it wasn't written, it isn't there.
A short focus list every day. Urgent complaints and real offers first, fan messages and spam out of the way.
Messages from the same person on Instagram and WhatsApp come together, when you confirm it's the same person.
A warm draft for every message, in the sender's language. You edit it and send it from WhatsApp, email or the app.
A message that wants to buy becomes a request with a job brief and a quote, in the same account.
Each platform has its own rules. Diamend uses the routes that work today, and tells you exactly which one each channel uses.
Your private inbound address receives messages from the apps these tools connect: email, forms, WhatsApp Business providers, and Instagram or Messenger tools such as ManyChat.
For WhatsApp Cloud API, Instagram and Messenger: enter our callback URL in your Meta app and every message arrives signed and in seconds.
Paste a message in two seconds, or import a CSV export. Handy for LinkedIn, which doesn't let apps read messages.
Requests from your Pronto Desk chat and request page arrive automatically.